At Block, we value the trust and information that you give us. That’s why we have put systems in place to ensure that your information is handled with respect and kept safe. We crafted this policy so that it would be as simple as possible, still there is a good bit of necessary detail. For your convenience, you will find overviews of each section in blue text called “In short” sections. To save time, read these first, then if there are further questions about the policies continue reading the detailed content below. If at any time you have a question about this policy, please do not hesitate to reach out to us by emailing email@example.com.
This policy describes how Block Lawncare, LLC (Block) and its affiliates collect and use personal information to provide our services. This policy applies to Users of Block's services anywhere in the world, including Users of Block's apps, websites, features or other services. This policy specifically applies to:
This policy also applies to those who provide information to Block in connection with an application to use our services, or whose information Block otherwise receives in connection with its services. All those subject to this policy are referred to as “Users” for purposes of this policy.
The practices described in this policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this policy in a particular country or region if permitted under the laws of those places.
The data controller for the information you provide or that is collected by Block or its affiliates is:
Block Lawncare, LLC
7117 Florida Blvd.
Baton Rouge, LA 70806
This policy applies to Users of Block's services anywhere in the world, including Users of Block's apps, websites, features or other services.
The following information is collected by or on behalf of Block:
1. Information you provide
This may include:
2. Information created when you use our services
This may include:
3. Information from other sources
These may include:
Block uses the information it collects for purposes including:
1. Providing services and features: Block uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
2. Safety and security: We use your data to help maintain the safety, security and integrity of our services and Users. This includes, for example:
3. Customer support: Block uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
4. Research and development: We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance solutions in connection with our services.
5. Communications among Users: Block uses the information we collect to enable communications between our Users. For example, a Mower may text or call a customer to confirm the location of service and special instructions.
6. Communications from Block: Block may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events.
Block may also use the information to promote and process contests and sweepstakes, fulfill any related rewards, and serve you relevant ads and content about our services and those of our business partners. You may receive some of these communications based on your profile as a Block User.
Block may also use the information to inform you about elections, ballots, referenda and other political and policy processes that relate to our services.
7. Legal proceedings and requirements: We may use the information we collect to investigate or address claims or disputes relating to your use of Block's services, or as otherwise allowed by applicable law, or as requested by regulators, government entities, and official inquiries.
Block collects and uses information to maintain quality and enable convenient services. We also use the information we collect:
Block does not sell or share your personal information to third parties for third party direct marketing purposes.
Block may share the information we collect:
1. With other Users
2. At your request
This includes sharing your information with:
3.With the general public when you submit content to a public forum
We love hearing from our Users -- including through public forums such as reviews on public websites, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
Block owns all reviews exclusively and forever. Block has the right to reproduce, modify, translate, transmit and distribute all materials relating to reviews. Block is under no obligation to pay any party for their reviews.
Block does not endorse reviews, and reviews do not represent the opinion or views of Block. Block also does not assume liability for the content of any review. Reviews may be subject to removal at Block’s sole discretion. If you are offended by content that Block is involved with, please notify us at firstname.lastname@example.org.
Block reserves the right to reject and remove any comment or review without warning or explanation. Block will not do this as long as content follows these guidelines:
4. With the owner of Block accounts that you may use: If you use a profile associated with another party (such as a property management firm) we may share your service information with the owner of that profile. This occurs, for example, if you are:
5. With Block affiliates
We share information with our affiliates to help us provide our services or conduct data processing on our behalf.
6. With Block service providers and business partners
Block may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example:
7. For legal reasons or in the event of a dispute
Block may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, User agreements, or other policies, to protect Block’s rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including service information.
This also includes sharing your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With your consent: Block may share your information other than as described in this policy if we notify you and you consent to the sharing.
Some of Block's products, services and features require that we share information with other Users or at your request. We may also share your information with our affiliates, subsidiaries and business partners, for legal reasons or in connection with claims or disputes.
Block requires User profile information in order to provide its services, and retains such information for as long you maintain your Block account.
Block retains certain information, including transaction, location, device and usage information, for a minimum of 7 years in connection with regulatory, tax, insurance and other requirements in the places in which it operates. Once such information is no longer necessary to provide Block's services, enable customer support, enhance the User experience or other operational purposes, Block takes steps to prevent access to or use of such information for any purpose other than compliance with these requirements or for purposes of safety, security and fraud prevention and detection. You may request deletion of your account at any time by emailing email@example.com.
Following such request, Block deletes the information that it is not required to retain. In certain circumstances, Block may be unable to delete your account, such as if there is an outstanding credit on your account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, Block will delete your account as described above.
Block may also retain certain information if necessary for its legitimate business interests, such as fraud prevention and enhancing Users' safety and security. For example, if Block shuts down a User's account because of unsafe behavior or security incidents, Block may retain certain information about that account to prevent that User from opening a new Block account in the future.
Block retains User profile and other information for as long as you maintain your Block account.
Block retains transaction, location, usage and other information for 7 years in connection with regulatory, tax, insurance or other requirements in the places in which it operates. Block thereafter deletes or anonymizes such information in accordance with applicable laws.
Users may request deletion of their accounts at any time. Following such request, Block deletes the information that it is not required to retain.
A. Privacy Settings
The Privacy Settings on the User’s device gives Users the the ability to set or update their location and contacts sharing preferences, and their preferences for receiving mobile notifications from Block. Information on these settings, how to set or change these settings, and the effect of turning off these settings are described below.
B. Device Permissions
Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. And these platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Block app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Block app seeks before you first use the app, and your use of the app constitutes your consent.
C. Ratings Look-up
After every time service is performed, Mowers and customers are able to rate each other, as well as give feedback on how the service went. This two-way system holds everyone accountable for their behavior. Accountability helps create a respectful, safe environment for both Mowers and customers.
Your customer rating is available in the Account tab of the Block customer app.
Your Mower rating is available in the Account tab of the Block Mower app.
D. Explanations, Copies and Correction
You may request that Block:
You can make these requests by contacting Block at firstname.lastname@example.org.
You can also edit the name, phone number, address, billing information and email address associated with your account through the Settings menu in Block's apps. You can also look up your service history in the Block app under the Account tab.
E. Marketing Opt-outs
You may opt out of receiving promotional emails from Block by clicking “unsubscribe” at the bottom of promotional emails. You may also opt out of receiving emails and other messages from Block by following the instructions in those messages. Please note that if you opt out, we may still send you non-promotional messages, such as receipts for your requested services or information about your account.
Block provides means for you to see and control the information that Block collects, including through:
You may also request that Block provide you with explanation, copies or correction of your data.
We may occasionally update this policy. If we make significant changes, we will notify you of the changes through the Block apps or through others means, such as email. To the extent permitted under applicable law, by using our services after such notice, you consent to our updates to this policy.
We encourage you to periodically review this policy for the latest information on our privacy practices. We will also make prior versions of our privacy policies available for review.
We may occasionally update this policy.