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What do I do if my Mower never showed up?

Mowers are given a 3-day window in which to service your property, starting two days before the date you selected. If there is still time remaining in that 3-day window, your Mower may still arrive in that time.

However, if your Mower failed to arrive within that 3-day window, we will do all we can to make this right.

  1. First, we ask that you submit a claim under the Support tab in the app (the fourth tab in the menu at the bottom of your screen). This will give our customer support team the documentation they need to help you resolve the issue.
  2. Our customer support team should be in touch with you in less than 24 hours, either by phone or email.
  3. If you have not received a response, please call Support at (225) 364-9121.
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You can submit a support ticket through the Block app on your mobile device or, if you are unable to find the answers to your questions or concerns, please email us or call our Support Team at (225) 612-2178.