If the property is inaccessible due to pets in the back yard, we recommend you knock on their door and kindly request that they kennel or secure the pet during the duration of your service. If they do not answer the door, within 5 minutes, you may cancel the job.
To cancel the job:
- Tap the Incomplete tab in the menu at the bottom of the screen.
- Select Off-leash pets from the options provided.
- In the field below, write a detailed description of the problem and your attempted solutions.
- When you have completed the description, tap Submit.
- From the Choose a Date field, select a date to return within the next three days. If your schedule does not allow you to return, tap I can't come back.